> ## Documentation Index
> Fetch the complete documentation index at: https://docs.imagine.art/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Your ImagineArt Account

> Eight steps to resolve common sign-in issues, loading problems, and browser compatibility issues with ImagineArt on the web.

If you're experiencing issues with your ImagineArt web account, work through the steps below in order. Most problems are resolved by steps 1–3.

<Warning>
  Never share your password with anyone to ensure your account's safety.
</Warning>

## Step-by-step troubleshooting

<Steps>
  <Step title="Log out and log back in">
    Simply logging out and logging back in can refresh your session and fix minor issues. Navigate to [imagine.art](https://www.imagine.art), click logout, wait a moment, then re-enter your credentials.
  </Step>

  <Step title="Clear your browser cache and cookies">
    Open your browser settings and clear browsing data — specifically **cached images and files** and **cookies**. Restart the browser before attempting to sign in again.
  </Step>

  <Step title="Try a different browser">
    Switch to a different web browser to determine if the issue is browser-specific. Common alternatives include Chrome, Firefox, Safari, and Edge.
  </Step>

  <Step title="Check your internet connection">
    Confirm you have a stable internet connection. Refresh the page or reconnect to your network if needed.
  </Step>

  <Step title="Update your browser">
    Ensure you are using the latest version of your browser. Outdated browser software can cause compatibility issues with the ImagineArt website.
  </Step>

  <Step title="Disable browser extensions">
    Some browser extensions can interfere with the ImagineArt website. Temporarily disable all extensions, then try again. If this resolves the issue, re-enable extensions one at a time to identify the cause.
  </Step>

  <Step title="Force a hard refresh">
    If you see visual loading problems, force a full page reload that bypasses cached content:

    * **Mac:** `Command + Shift + R`
    * **Windows:** `Ctrl + F5`
  </Step>

  <Step title="Contact support">
    If none of the above steps resolve the issue, email [support@imagine.art](mailto:support@imagine.art) with a description of the problem and any error messages you see.
  </Step>
</Steps>