Troubleshooting Tips

Follow these steps to resolve common issues encountered while using Imagine’s API platform:

1. Verify API Key

Ensure you are using a valid API key without typos. Find your API key in your account settings.

2. Check API Endpoint

Confirm you are using the correct endpoint URL for your intended feature.

3. Review Request Format

Check headers, parameters, and payload to ensure compliance with specified formats.

4. Address Authentication Issues

Include a valid "Authorization" header. Check if your API key is expired or revoked.

5. Be Aware of Rate Limits

Optimize your requests or upgrade your subscription if you exceed rate limits.

6. Pay Attention to Error Codes

Use the error codes and messages in API responses to diagnose issues.

7. Verify Network Connectivity

Ensure your server or application has a stable internet connection.

8. Inspect Server Logs

Review logs for error messages and potential causes.

9. Handle CORS Policies

Ensure web applications are configured to allow requests to the API endpoint.

10. Validate Data

Ensure input data matches API specifications in terms of types, formats, and values.

11. Test Environment Settings

Verify correct API key and endpoints for the development/staging environment.

12. Check for Slow Responses

Ensure stable internet connections. Optimize API calls or cache responses where applicable.

13. Resolve SDK Installation Issues

Follow SDK installation guides carefully. Ensure dependencies are correctly configured.

14. Contact Support

If issues persist, reach out to our support team with detailed information about the problem.

If there is anything else you want to know, please feel free to reach out to us at Imagine Support.