Troubleshooting Tips
Follow these steps to resolve common issues encountered while using Imagine’s API platform:
1. Verify API Key
Ensure you are using a valid API key without typos. Find your API key in your account settings.
2. Check API Endpoint
Confirm you are using the correct endpoint URL for your intended feature.
3. Review Request Format
Check headers, parameters, and payload to ensure compliance with specified formats.
4. Address Authentication Issues
Include a valid "Authorization" header. Check if your API key is expired or revoked.
5. Be Aware of Rate Limits
Optimize your requests or upgrade your subscription if you exceed rate limits.
6. Pay Attention to Error Codes
Use the error codes and messages in API responses to diagnose issues.
7. Verify Network Connectivity
Ensure your server or application has a stable internet connection.
8. Inspect Server Logs
Review logs for error messages and potential causes.
9. Handle CORS Policies
Ensure web applications are configured to allow requests to the API endpoint.
10. Validate Data
Ensure input data matches API specifications in terms of types, formats, and values.
11. Test Environment Settings
Verify correct API key and endpoints for the development/staging environment.
12. Check for Slow Responses
Ensure stable internet connections. Optimize API calls or cache responses where applicable.
13. Resolve SDK Installation Issues
Follow SDK installation guides carefully. Ensure dependencies are correctly configured.
14. Contact Support
If issues persist, reach out to our support team with detailed information about the problem.
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