1. General Policy Statement
This Refund Policy (“Policy”) governs the terms under which refunds may be issued by Imagine Art (“Company”, “we”, “us”, “our”) to its users (“Customer”, “User”, “you”) for services delivered through its software-as-a-service platform. This Policy is incorporated by reference into Imagine Art’s Terms of Service and applies to all subscriptions, credit-based purchases, and digital goods offered by the Company.2. Refund Eligibility
2.1 Eligible refund cases
The Company offers refunds only under the following specific circumstances, subject to verification and compliance with the conditions set forth herein:- Monthly and quarterly subscription plans
- Customer may request a refund within Three (3) calendar days from the date of initial purchase of a monthly subscription.
- Refund eligibility is contingent upon Customer having used no more than Three hundred (300) credits during such period.
- Annual subscription plans
- Customer may request a refund within Five (5) calendar days from the date of initial purchase of an annual subscription.
- Refund eligibility is contingent upon Customer having used no more than Three hundred (300) credits during such period.
- Verified technical malfunctions
- If the system experiences a verified failure that prevents the Services from functioning as intended, due to technical issues fully attributable to the Company’s platform, and such failure persists for more than 24 consecutive hours without resolution, refunds or credit restorations may be granted at the Company’s discretion.
- Duplicate charges
- Unintentional duplicate billing or erroneous multiple charges will be fully refunded upon verification.
- Unauthorized transactions
- Verified fraudulent use or Unauthorized charges will be refunded in full upon investigation.
- Mandatory compliance with applicable law
- Where required by applicable consumer protection statutes, including but not limited to the California Automatic Renewal Law, Federal Trade Commission Act Section 5, EU Consumer Rights Directive, refunds shall be issued in accordance with statutory obligations.
- Refund eligibility for recent payments (subscription updates)
- Refund requests for subscription updates, meaning any payment occurring after the initial subscription charge, will only be accepted within three (3) calendar days from the date of the charge.
- In such cases, a fifty percent (50%) deduction will apply to the refundable amount.
- Promotional offers
- Refunds for promotional offers will be assessed based on credit consumption of the model or tool involved.
- For models or tools with unlimited generations, refunds will be calculated accordingly, considering usage during the promotional period.
3. Non-Refundable Circumstances
3.1 Refunds are not provided under the following conditions
- Dissatisfaction with style, creative output, aesthetic choices, or subjective preferences once Services have been delivered.
- User error, including but not limited to incorrect prompts, improper configuration, or misunderstanding of platform features.
- Failure to cancel recurring subscriptions prior to the renewal billing date.
- Substantial consumption of services beyond the defined three hundred (300) token usage threshold.
- Abuse of promotional offers, free trials, or repeated refund requests deemed excessive, unreasonable, or fraudulent.
- Accidental or mistaken transactions initiated by the Customer.
- Changes in the appearance, theme, or other non-functional modifications to the platform.
- A change of mind after purchasing the product.
4. Administrative Charges
4.1 Approved refund deductions
In the event a refund request is approved, the Company reserves the right to deduct a reasonable administrative fee from the refunded amount. The specific deduction shall be disclosed at the time of refund approval and may vary based on payment processing costs and internal handling.5. Subscription Cancellation
5.1 Auto-renewal
All subscription plans are subject to automatic renewal unless actively canceled by the Customer prior to the renewal date.5.2 How to cancel
Customers may cancel future renewals at any time via email to support@imagine.art or by following the steps in How to Cancel Your Subscription. Cancellations shall apply prospectively to future billing periods. Retroactive refunds for unused portions of active billing cycles shall not be granted, unless otherwise provided herein.6. Refund Request Procedure
6.1 Submission channel
All refund requests must be submitted through the following official channel:- By email to support@imagine.art