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This page summarizes ImagineArt’s approach to refunds. For the full legal text, see the Refund Policy linked in the footer at imagine.art.

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General policy

ImagineArt subscription payments and top-up credit purchases are generally non-refundable. Because credits are consumed immediately upon use, refunds are not issued for credits that have already been spent. Refund requests are evaluated on a case-by-case basis. Circumstances that may be considered include:
  • A billing error or duplicate charge
  • A technical failure that prevented you from using the service you paid for
  • An unauthorized charge on your account

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How to request a refund

1

Contact billing support

Email billing@imagine.art with the subject line “Refund request”.
2

Include the following details

  • Your account email address
  • The charge amount and date
  • Your invoice number or transaction ID (available in Billing & Subscription under Invoice history)
  • A description of why you are requesting a refund
3

Wait for a response

The billing team will review your request and respond. Refund decisions are typically communicated within a few business days.
Refund eligibility and processing times may vary depending on your payment method and region. If a refund is approved, it is returned to the original payment method.

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Cancellations and refunds

Cancelling your subscription stops future charges but does not automatically trigger a refund for the current billing period. If you believe you are entitled to a refund after cancellation, submit a request as described above.