Step-by-step troubleshooting
1
Log out and log back in
Simply logging out and logging back in can refresh your session and fix minor issues. Navigate to imagine.art, click logout, wait a moment, then re-enter your credentials.
2
Clear your browser cache and cookies
Open your browser settings and clear browsing data — specifically cached images and files and cookies. Restart the browser before attempting to sign in again.
3
Try a different browser
Switch to a different web browser to determine if the issue is browser-specific. Common alternatives include Chrome, Firefox, Safari, and Edge.
4
Check your internet connection
Confirm you have a stable internet connection. Refresh the page or reconnect to your network if needed.
5
Update your browser
Ensure you are using the latest version of your browser. Outdated browser software can cause compatibility issues with the ImagineArt website.
6
Disable browser extensions
Some browser extensions can interfere with the ImagineArt website. Temporarily disable all extensions, then try again. If this resolves the issue, re-enable extensions one at a time to identify the cause.
7
Force a hard refresh
If you see visual loading problems, force a full page reload that bypasses cached content:
- Mac:
Command + Shift + R - Windows:
Ctrl + F5
8
Contact support
If none of the above steps resolve the issue, email support@imagine.art with a description of the problem and any error messages you see.