Step-by-step troubleshooting
Log out and log back in
Simply logging out and logging back in can refresh your session and fix minor issues. Navigate to imagine.art, click logout, wait a moment, then re-enter your credentials.
Clear your browser cache and cookies
Open your browser settings and clear browsing data — specifically cached images and files and cookies. Restart the browser before attempting to sign in again.
Try a different browser
Switch to a different web browser to determine if the issue is browser-specific. Common alternatives include Chrome, Firefox, Safari, and Edge.
Check your internet connection
Confirm you have a stable internet connection. Refresh the page or reconnect to your network if needed.
Update your browser
Ensure you are using the latest version of your browser. Outdated browser software can cause compatibility issues with the ImagineArt website.
Disable browser extensions
Some browser extensions can interfere with the ImagineArt website. Temporarily disable all extensions, then try again. If this resolves the issue, re-enable extensions one at a time to identify the cause.
Force a hard refresh
If you see visual loading problems, force a full page reload that bypasses cached content:
- Mac:
Command + Shift + R - Windows:
Ctrl + F5
Contact support
If none of the above steps resolve the issue, email support@imagine.art with a description of the problem and any error messages you see.