Skip to main content

​
Credits, refresh, and top-ups

All monthly plan credits go directly into the team’s shared credit pool. Top-up credits purchased by the owner also go into the same pool. Subscription credits refresh monthly and do not roll over. Top-up credits never expire. If the team runs out of credits mid-cycle, the owner can purchase a top-up to replenish the shared pool without waiting for the next renewal. For more detail, see Understanding Credits.

​
Auto Top-ups

Auto Top-up is available on personal workspaces and teams. On a team, only Admins and Owners can configure it.
Auto top-ups automatically replenish the team’s shared credit pool when credits fall below a threshold you define. Once configured, the system monitors the balance and triggers a top-up purchase without any manual action from the owner.
1

Open Settings

Click your profile at the bottom of the left sidebar, then click Settings.
Profile menu with Total Credits, Buy credits, Usage Analytics, and Settings
2

Go to Plan & Billing

Under Teams Settings, expand your team and click Plan & Billing. The Auto Top-up row sits in the Credits panel and shows Disabled until you set it up. The same row also appears in the Team Credits card on the team’s Overview page.
Credits panel on Plan & Billing with monthly paid credits left, Buy credit packs, days left until credits reset, and the Auto Top-up row set to Disabled with a settings button
3

Set your threshold and top-up amount

Click the settings button next to Disabled to open Set Auto Top-up.
  • When your credit balance fall below — enter the credit balance that triggers a top-up.
  • Select credits to top-up — drag the slider to pick a pack: 1k, 3k, 8k, 26k, or 66k credits. The price of the selected pack shows on the right.
Set Auto Top-up dialog with a credit balance threshold field, a credits slider set to 8,000 credits for US$40, and the Enable Auto-Top Up button
4

Enable Auto Top-up

Click Enable Auto-Top Up. Clicking it means you agree to the Terms. From then on, the selected pack is purchased automatically whenever the balance drops below your threshold.
Set your threshold high enough to avoid generation interruptions during peak usage. Credits purchased via auto top-up never expire. You can also open the auto top-up setup from Configure Auto Top-up in the Upgrade Plan or Buy Credits window.

​
Setting Credit Limits per Member

Administrators have the ability to set monthly credit limits for individual team members, or they can choose to allow members to use unlimited credits. When monthly credit limits are set for a member, their usage is automatically reset at the beginning of each month, allowing for consistent and manageable tracking of credit consumption over time. To edit the monthly credit limit of your team members, simply go to your workspace settings:
Image (5)
Here, you can monitor detailed metrics, including total credits remaining, available seats and are able to invite members for team space. Click on “Manage Access” beside the invite members button:
Image (4)
To edit individual credit usage limits, navigate to the member’s section in the workspace settings. Each member’s usage limits are clearly displayed on this page. By clicking on a specific member, you can edit the respective field to adjust their monthly credit limit.
Image (5)